{ "title":"", "id":"cancellationForm", "color": "blue-light", "submit": "https:\/\/api.iu.org\/student-service-desk\/api\/v1\/cancellations\/fs", "submitHeader": { "Content-Type": "multipart/form-data" }, "language": "en", "submitRedirect":"/en/cancellation-success", "formData":{}, "tracking": { "gtmKey": "" }, "dataLayer": [], "footerSettings":{ "mandatoryText": "*Mandatory fields", "submitLabel": "Send cancellation" }, "dynamicOptions":[], "config":[ { "name":"studyProgramme", "submit":"/api/obw/submit", "submitLoading":true, "content":[ { "fields":[ { "fieldType": "Paragraph", "content": "

Unfortunately, we could not find your data in our system. Please try again or contact our customer service directly by mail<\/b><\/a> to cancel your contract easily.

", "condition": { "targetField": "settings/one/submitSuccess", "value": false } }, { "fieldType":"Text", "name":"givenName", "label":"Name*", "placeholder":"Name", "required":true, "width":"1/2", "errorMessage": "Please enter your first name." }, { "fieldType":"Text", "name":"familyName", "label": "Last name*", "placeholder": "Last name", "required":true, "width":"1/2", "errorMessage": "Please enter your last name." }, { "fieldType":"email", "name":"email", "label": "eMail address*", "placeholder": "eMail address", "required":true, "hint":"Please enter the email address you used for registering with us, or your IU email address if you already have one.", "errorMessage": "Please enter your email address." }, { "fieldType": "Date", "name": "dateOfBirth", "label": "Birth date*", "required": true, "errorMessage": "Please enter your birth date.", "placeholder": "test", "width":"1/2" }, { "fieldType":"Text", "name":"placeOfBirth", "label": "Birth place*", "placeholder": "Birth place", "required":true, "width":"1/2", "errorMessage": "Please enter your birth place." }, { "fieldType":"Text", "name":"studyProgram", "label": "Study programme*", "placeholder": "Study programme (e.g. B.Sc. Business and IT)", "required":true, "width":"1/2", "errorMessage": "Please enter your study program." }, { "fieldType": "Text", "name": "matriculationNumber", "label": "Matriculation number", "placeholder": "Matriculation number (if you already have one)", "width": "1\/2", "hint": "If you already have a matriculation number, please indicate it here to speed up the processing of your cancellation.", "regex": "^[a-zA-Z0-9]*$", "errorMessage": "The matriculation number may only consist of numbers." }, { "fieldType":"Dropdown", "name":"genericCancellationReason", "label": "Reason for termination*", "placeholder": "Reason for termination", "required":true, "width":"1/2", "errorMessage": "Please choose your reason for termination.", "options": [ { "name": "Personal reasons", "value": "private_reasons" }, { "name": "Unhappy with IU", "value": "dissatisfied_with_iu" }, { "name": "Study programme does not suit me", "value": "study_program_not_suitable" } ] }, { "fieldType":"Dropdown", "name":"specificCancellationReason", "label": "Reason for termination in detail*", "placeholder": "Please choose your reason for termination.", "required":true, "width":"1/2", "errorMessage": "Please choose your reason for termination.", "options": [ { "name": "Family", "value": "family_circumstances" }, { "name": "Health", "value": "health_reasons" }, { "name": "Underestimated work load", "value": "underestimated_time_expenditure" }, { "name": "General lack of time", "value": "lack_of_time" }, { "name": "Motivational issues", "value": "motivational_problems" }, { "name": "Career change", "value": "professional_reorientation" }, { "name": "Unemployment", "value": "unemployment" }, { "name": "Financial issues", "value": "financial_reasons" } ], "condition": { "targetField": "genericCancellationReason", "value": "private_reasons"} }, { "fieldType":"Dropdown", "name":"specificCancellationReason", "label": "Reason for termination in detail*", "placeholder": "Please choose your reason for termination.", "required":true, "width":"1/2", "errorMessage": "Please choose your reason for termination.", "options": [ { "name": "Unhappy with learning fomats ", "value": "dissatisfied_with_teaching_formats" }, { "name": "Unhappy with learning materials", "value": "dissatisfied_with_teaching_materials" }, { "name": "Unhappy with IU service", "value": "dissatisfied_with_service" }, { "name": "Unhappy with onboarding", "value": "dissatisfied_with_onboarding" } ], "condition": { "targetField": "genericCancellationReason", "value": "dissatisfied_with_iu"} }, { "fieldType":"Dropdown", "name":"specificCancellationReason", "label": "Reason for termination in detail*", "placeholder": "Please choose your reason for termination.", "required":true, "width":"1/2", "errorMessage": "Please choose your reason for termination.", "options": [ { "name": "Wrong study format", "value": "wrong_form_of_study" }, { "name": "Wrong study programme", "value": "wrong_study_program" }, { "name": "Switching to another online university", "value": "change_distance_learning_provider" }, { "name": "Switching to another dual studies university ", "value": "change_dual_study_provider" }, { "name": "Switching to a campus university", "value": "change_to_conventional_university" } ], "condition": { "targetField": "genericCancellationReason", "value": "study_program_not_suitable"} }, { "fieldType":"CheckBox", "name":"extraordinaryCancellation", "label": "Extraordinary termination", "errorMessage": "Please enter your first name." }, { "name": "außerordentlicherText", "content": "Please note that extraordinary terminations are only accepted on the basis of our Terms and Conditions in the case of sufficiently proven unexpectated unemployment, life-threatening illness or death of the student. Changing your studies, moving, failing exams or financial or family issues do not generally justify extraordinary termination. If you meet the criteria for extraordinary termination, please upload relevant proof.", "condition": "extraordinaryCancellation", "fieldType": "Paragraph" }, { "fieldType":"Textarea", "name":"message", "label": "Notes", "placeholder": "Notes" }, { "name": "documents", "fieldType": "FileUpload", "fileTypes": { "image\/png": "PNG", "image\/jpeg": "JPEG, JPG", "application\/pdf": "PDF" }, "maxFileSize": 10, "submitInline": true, "condition": { "targetField": "extraordinaryCancellation", "value": false} }, { "name": "documents", "fieldType": "FileUpload", "fileTypes": { "image\/png": "PNG", "image\/jpeg": "JPEG, JPG", "application\/pdf": "PDF" }, "maxFileSize": 10, "submitInline": true, "required": true, "errorMessage": "We need at least one file from you.", "condition": { "targetField": "extraordinaryCancellation", "value": true} }, { "fieldType": "Paragraph", "content": "May we still contact you after completing your exmatriculation?<\/b>" }, { "fieldType":"CheckBox", "name":"allowContactAfterExmatriculation", "label": "Yes, I would like to be contacted even after my exmatriculation.", "required": false, "errorMessage": "Please choose one option." }, { "fieldType":"RadioCard", "name":"npsScale", "label": "How likely are you to recommend IU International University of Applied Sciences to others?", "required": false, "errorMessage": "Please choose one option.", "options": [ { "name": "10", "value": 10 }, { "name": "9", "value": 9 }, { "name": "8", "value": 8 }, { "name": "7", "value": 7 }, { "name": "6", "value": 6 }, { "name": "5", "value": 5 }, { "name": "4", "value": 4 }, { "name": "3", "value": 3 }, { "name": "2", "value": 2 }, { "name": "1", "value": 1 }, { "name": "0", "value": 0 } ] }, { "content": "
very likely<\/div>
very unlikely<\/div><\/div>", "fieldType": "Paragraph" } ] } ] } ] }

Termination

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